bd rummy Privacy Policy

bd rummy is an online gaming and betting platform operated for users in Bangladesh. We give the highest priority to the privacy of our users and take every possible measure to protect their personal information.

This Privacy Policy will tell you what types of information we collect, why we collect it, how it is used and stored, and what your rights are. Please read this policy carefully before using the bd rummy website, mobile app, or any related services.

If you have trouble understanding anything in this policy or want to find out about your own information, please contact us. Our support team is available 24 hours a day, 7 days a week to help in Bengali.

bd rummy collects information about you in several ways. This information comes mainly from two sources — what you provide directly and what is collected automatically while you use the service.

2.1 Information You Provide

During account registration and use of services, you provide the following information:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number and email address
• National ID or other government-issued identity document details (for identity verification)
• Payment information such as bKash, Nagad, or Rocket number
• Bank account details (for bank transfers)
• Content of communications sent via live chat and email

2.2 Automatically Collected Information

When you use the bd rummy platform, some information is collected automatically:

• IP address and device identification details
• Browser type and operating system
• Login time, session duration, and list of pages visited
• Gaming and betting activity history
• Records of deposit and withdrawal transactions
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may collect information through third-party verification services for legitimate identity verification or fraud prevention. In such cases, only the necessary information is collected.

bd rummy uses your personal information for the following specific purposes. We are committed to being transparent about each purpose:

• Creating and managing accounts and verifying your identity
• Processing deposits, withdrawals, and other financial transactions
• Managing bonus, promotion, and reward-related activities
• Providing customer support and resolving issues
• Preventing fraud, money laundering, and other illegal activities
• Maintaining the security and stability of the platform
• Analysing services to improve the user experience
• Meeting responsible gaming obligations
• Complying with applicable laws and regulations

We never sell your information to third parties for advertising purposes. To comply with Responsible Gaming policies, we may analyse certain information to monitor users' gaming habits, which is done for their own protection.

To ensure the security of your information, bd rummy has adopted industry-standard technical and administrative measures. We keep your information secure in the following ways:

4.1 Technical Security

• All data is transmitted using SSL (Secure Socket Layer) encryption
• Data stored on servers is kept in an encrypted state
• Firewalls and intrusion detection systems remain active
• Regular security audits are conducted
• Payment information is processed in a separate secure environment

4.2 Data Retention Period

We retain information for as long as your account is active and for as long as necessary thereafter to meet applicable legal obligations. Transaction records are generally kept for a minimum of five years, due to financial regulatory requirements.

After your account is closed, your active profile may be deleted, but transaction-related records may be legally required to be retained for a specified period.

4.3 Staff Access Control

Only staff members who need access to your personal information for their work may access it. All staff are bound by strict confidentiality agreements and receive regular data protection training.

bd rummy never sells your personal information to third parties. However, information may be shared in some limited circumstances:

5.1 Service Providers

We work with selected third parties for payment processing, identity verification, and technical services. These organisations may only access the information needed to complete specific services, and we have written agreements with them that ensure data confidentiality.

5.2 Legal Obligations

We may be required to provide information in response to court orders, lawful requests from government authorities, or to comply with applicable law. In such cases, we provide only as much information as is strictly necessary to meet the legal requirement.

5.3 Fraud Prevention

It may be necessary to share information with other organisations to prevent financial crime or fraud. This is done in the interest of protecting the financial security of all users.

bd rummy uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site, such as maintaining login sessions
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To understand how the platform is used (data collected is anonymous)
• Security cookies: To detect suspicious activity

6.2 Cookie Control

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

bd rummy respects your privacy rights. You have the following rights regarding your information:

• Right to access: You can request to know what information we hold about you
• Right to correction: You can request that incorrect or outdated information be corrected
• Right to deletion: You can request that your information be deleted in certain circumstances (though this may not always be possible due to legal obligations)
• Right to restrict processing: You can request that we stop using your information for specific purposes
• Right to opt out of marketing communications: You have the option to not receive promotional emails and messages
• Right to close account: You can request to close your account at any time

To exercise these rights, please contact our customer support team. We will review your request and respond in a timely manner.

All services of bd rummy are intended solely for individuals aged 21 and above. We do not knowingly collect information from minors or provide services to them. If a minor has fraudulently created an account, that account will be closed immediately and the collected information will be deleted.

If parents suspect that their child is using our platform, please contact us immediately. Our Responsible Gaming policy contains further detailed guidance on this matter.

Our servers and data processing facilities may be located in various countries. Even if your information is transferred to another country, we ensure that such transfer remains protected in accordance with the standards of this Privacy Policy.

For data transfers, we ensure the necessary contractual safeguards are in place and work only with organisations that have adequate security measures.

bd rummy may review and update this Privacy Policy from time to time. We will provide a notice on the platform before changes take effect. For significant changes, you will be notified directly via your registered email or mobile number.

Continuing to use the platform after an updated policy is published means you agree to the new policy. If you do not agree to the changes, you have the option to close your account. Visit our About Us page to learn more about our overall terms of use.

For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, you can contact us:

This Privacy Policy has been prepared in accordance with applicable international data protection standards. For the resolution of any dispute arising from this policy, both parties will first attempt to resolve the matter through discussion.

If any part of this policy is found to be invalid or unenforceable, the remaining parts will remain fully in effect. Visit our Terms and Conditions page to learn more about the overall terms of use.